Center for Excellence in Teaching and Learning (CETL)

Are you done being Debbie Downer? Tired of being affected by Brad Bummer? A quick read to begin changing some of the atmosphere you are in!

Whether you need to ask your boss to stop micromanaging, terminate a subordinate, confront a backstabbing peer, or cold call a potential client, "Lifescripts" gives you the most effective approach--and the actual words--to use.

How to choose a supervisory style; to communicate effectively; to manage your time; to delegate assignments; to achieve goals and improve quality; to select, train and evaluate employees; to develop employee potential and satisfaction; to manage conflict between employees; to approach and resolve problems; to handle company politics.

Developing power-packed communication skills to make your points clearly, confidently, and persuasively.

What makes people difficult? Changing difficult behavior. Preventing difficulties. Being the solution, not the problem. Difficult modes of talk. Encouraging desirable behavior.

General Collection